Delivery Policy

Shipping

Your product(s) are shipped to you directly by the individual brand(s), therefore shipping times can vary and your order may arrive in multiple packages. For personalised gifts, please allow extra time for your gift to be carefully curated just for your recipient - see Shipping & Item Location details of your chosen gift for more information on specific lead times. Shipping costs are calculated at checkout.

Taxes & Duties

Your order will be shipped directly from our individual brand partner(s) located around the world and, therefore, may be subject to import duties and taxes applicable to your country or the country you are shipping to. Please be aware local import duties and taxes are not included in the price and shipping cost at checkout. Customers are solely responsible for any additional costs related to the delivery of their order. For more information on where a brand ships from, please see Shipping & Item Location details on the product page and contact your local customs office for specific cost-related queries.

What happens if I miss my delivery?

If you miss a delivery, the courier will usually leave a card with instructions on how to rearrange delivery or collect your parcel. Contact the courier directly using the tracking number from your dispatch email to sort this out.

My order is delayed - what should I do?

Once your order leaves the brand and is handed to the courier, they're responsible for getting it to you safely and on time, including managing any delays in transit. If your tracking shows it's already on its way, the courier will have the most up-to-date information, so we'd recommend contacting them directly with your tracking number.

Are there any delivery restrictions?

Because our brands are based all over the world, some products may not be available to every destination, or may carry specific requirements for certain regions. Any restrictions will be noted on the product page, so please check before ordering - particularly for international deliveries.