FAQS

Orders

Where does The Go-To ship to?

The Go-To currently ships to the UK & Europe. We are working on this and will be going international soon. Stay tuned.

When will I receive my order?

Your product(s) are shipped to you directly by the individual brand(s), therefore shipping times can vary and your order may arrive in multiple packages.

For personalised product, please allow extra time for your gift to be carefully curated. For more information on specific lead times, please see the Shipping & Item Location details of your chosen gift.

Can I amend or cancel an item from my order?

Depending on the status of your order, it may be possible to cancel or make adjustments to size and/or personalization.

If you need to make amendments to your order, please get in touch as soon as possible by emailing orders@thegoto.com and we will do our best to assist you. 

How can I return an item?

You have 14 days from the date you received your order to return item(s). 

Please contact orders@thegoto.com to arrange your exchange or return.

Made to order products and personalised products are non-refundable.

When will I receive a refund after returning an item?

Processing times can differ depending on the location of the boutique. 

Your order will be refunded once the returned product is received and verified by the brand partner. Your refund will be credited to the original payment method. 

Are taxes and duties included at checkout?

Your product(s) will be shipped to you directly from the individual brand(s), therefore they will be sent from the country that the brand is based in.

Please be aware local import duties and taxes are not included in the price and shipping cost at checkout. You will therefore be responsible for paying any additional costs in the deliver of your order.

Payment

What credit cards do you accept?
How will my payment be processed?

Payment will be debited from your card at the time of order confirmation.

All payments will be charged in pounds and converted with the current exchange rate at the time of processing

For your safety, security checks are taken on all payments made to us at the time of purchase. If we need further information to verify your purchase, we will contact you before processing the payment.