Returns Policy

Please note: made-to-order and personalised gifts are non-refundable.

TO MAKE A RETURN

1. Email orders@thegoto.com with the following information:

    Your order number
    The product(s) you would like to return
    The reason for return

2. Please package your item in the original packaging and return it the address provided. The customer is responsible for the cost of return. We advise using a tracked service to ensure your delivery makes it back to the brand safely and securely, so please retain your proof of postage.

3. As soon as your return has been received by the brand, your refund will be issued to the original payment method. Please allow 2 - 3 business days for processing.