Returns Policy

Please note: all personalised and made to order products are non-refundable.

To make a return

1. Email contact@thegoto.com within 14 days of receipt with the following:

• Your order number
• The product(s) you would like to return
• The reason for return

2. We will respond with the return address(es).

3. Package your order securely and send it back to brand.

Items must be returned in their original packaging. You are responsible for the cost of the return shipment. We advise using a tracked service to ensure your delivery makes it back to the brand safely and securely, so please retain your proof of postage.

4. Once your order has been safely received and we have been notified by the brand we will process your refund in 2-3 working days back to your original payment method.